First Step began in Hot Springs in 1958 with a group of parents, civic leaders, and health professionals who recognized the need for services within the local community for individuals with special needs. Their passion and dedication first brought help to children with developmental disabilities. Beginning with only 7 students, the services soon reached beyond the borders of Hot Springs and eventually expanded to include services for adults as well as children.

Today, First Step aims to reach children and adults with developmental delays and disabilities by offering classes, therapies, and services to help each individual reach his or her full potential.

In 1980 First Step was one of the first providers in Arkansas to offer early intervention for infants through a special grant program. When Pam Bland came on board as executive director in 1981, she made it a permanent service offered by First Step.  Today, this program is offered nationwide.

Serving approximately 1700 consumers (clients) in 27 Arkansas counties, First Step has been a member agency of the United Way of Garland County for more than 40 years.

The professional staff of First Step includes compassionate people with a number of talents and abilities and a variety of educational backgrounds. They are dedicated to join forces with you and your physician to design a personalized, effective plan of action that will be the best fit for your child or loved one who has developmental disabilities.

All of the therapists maintain current Arkansas licensing in their particular discipline. Preschool classes are overseen by coordinators who are teachers certified in early childhood special education. Many instructors (paraprofessionals in the classrooms) have their CDA (Child Development Associate) degree, and all are encouraged to obtain it.

Also on staff are numerous registered nurses and master’s-level counselors. The support personnel—including van drivers, escorts, etc.—are trained to the highest level necessary to perform their particular jobs with excellence.

All employees are encouraged to continue their education in their field of service, and financial help is offered for those who do.  Each staff member is required to be certified in first aid and CPR.

Many of the First Step staff have been with the organization 20 years or more. First Step centers in Hot Springs, Malvern, Fordyce, Glenwood, Sparkman, Mt. Ida, and Hamburg serve 27 Arkansas counties. Transportation is provided to those who need it.